Refund Policy

We strive to make our customers 100% satisfied with the product they’ve purchased from us.

We are happy to offer our customers 30-day Money-Back Guarantee.

If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please email us at business@ehiisy.com  and our team will assist you right away.

Exchanges: After 15 days receiving your goods in like-new condition with no visible wear and tear. Buyer must pay for return shipping if not covered by our warranty against manufacturer defects and exchange is not due to our error.

If, for any reason, you are not satisfied with the order you receive, please contact us.

DAMAGED ITEM / LOW QUALITY

For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

We will use this information to help you with your order, and eliminate errors in future.

    REFUND

    We'll notify you about your refund once your return is received and inspected. Your refund will be processed to your original method of payment, within 1-2 working days.

    Only partial refunds are granted if any item is not in its original condition, damaged or missing parts for reasons not due to our error.